My guest is requesting an invoice, what do I need to do?

Holidu only provides a commission invoice for you, the homeowner.

If a guest requires an invoice or a receipt, please bear in mind that it is your duty to provide it, as stated in our agreement. Holidu is not the legal owner of the property and can therefore not provide this kind of service to the guests. If you need support on how to access your agreement with us, please click here.

If a guest is requesting an invoice or a receipt, please be sure to provide one for him/her.

• You can find an example of an invoice below
• Receipt templates can be found online on any search engine. Alternatively, you can copy the format from the example below.

Holidu does not need to be notified and will redirect guests requesting an invoice / receipts to you.

Whether you offer a receipt or an invoice depends on your tax status. No matter your status, the receipt or invoice must always indicate the full amount the guest paid on the booking platform.

Why do you need to give the guest an invoice for the full amount when Holidu deducts the commissions from your payout?

Holidu facilitates the booking payments from the guest to you as part of our service. Instead of requesting payments of the various commissions (from the booking channels and from Bookiply) from you, we directly deduct these from the amount the guest paid before we make your payout in order to simplify transactions. Holidu is thus legally not able to provide invoices to guests as Holidu is not the service provider of the property; the homeowner or property manager is.

Please keep in mind that receipts and invoices should only be provided after check-in to ensure that the guests have paid for their stay. In case of cancellation some guests will ask for a cancellation invoice or receipt.

Please remember that different tax regulations apply in each country, you can contact your tax advisor for further information.

Please note that this template is a draft, and you will need to consult your tax advisor to ensure that the template is appropriate for your needs.

To access the information needed to complete the invoice, click here to visit the “Bookings” section of the Holidu Tool.